Frequently Asked Questions
Everything you need to know about your GEEL experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping takes 3-5 business days, while international orders arrive within 7-14 business days depending on your location.
What is your return and exchange policy?
GEEL offers a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund may be subject to a small processing fee.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored look.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At GEEL, we prioritize quality and ethics. We use a mix of organic cotton, recycled polyester, and ethically sourced wool to ensure our fashion footprint is as light as possible.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.